FAQ

Quick answers about exo[intel] — what it does, plans and billing, and your account. Can't find what you need? Jump to "Still need help?" below.

What is exo[intel]?

A real-time OSINT and intelligence dashboard: a live global map of flights, ships, wildfires, earthquakes, satellites, news, and cyber threats, paired with a browser-based recon toolkit — DNS, WHOIS, certificate transparency, port scanning, threat intel, and more. It runs entirely in the browser, including on mobile — there's no separate native app.

How do I upgrade, downgrade, or cancel my plan?

Everything is self-serve from inside the app: open your account dashboard and use the Overview section to change or cancel through the Paddle billing portal. Cancelling stops future renewals but doesn't refund the period you've already paid for.

Do you offer refunds?

Yes, within a limited window of your purchase or latest renewal charge, no questions asked — see the Refund Policy for the exact window, or just email us and we'll take care of it.

I never received my verification email

Check your spam folder first. If it's still not there, log in again with your correct password — that automatically sends a fresh verification email. You can't sign in until your address is verified.

I forgot my password

Use "Forgot password" on the login screen — it sends a time-limited reset link to your account email.

How does two-factor authentication (2FA) work?

It's optional and TOTP-based (any authenticator app), enabled from your account dashboard. You get one-time recovery codes when you set it up — keep them safe, since recovering access without one requires a human.

Is there a mobile app?

No — exo[intel] is a responsive web app that works in any modern mobile browser, so there's nothing to install.

How do I contact support?

Signed in, the fastest way is the Support panel inside the app — it's answered by our AI assistant and escalates to a human when needed. Not signed in yet? Message us on Telegram or by email — see below.

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